What if I don’t have a credit card?FAQ

If you want to register for a fee-based program, you must drop-off or mail your forms with payment.  Forms will be processed when registration opens in indiscriminate order.  If you are only registering for free programs, you do not need a credit card.

What if I don’t have a family doctor?

We know it can be difficult to find a family doctor.  Please include the name of the walk-in clinic that you typically visit and a name of a doctor at that clinic (e.g. Dr. Jones – Iroquois Ridge Medical Centre).  Once you have acquired a family doctor, please advise OPCC’s main office at 905-849-6366

Why do I need to identify an emergency contact?

In case of an emergency and we are unable to reach the primary contact, an alternate emergency contact is required. Also, if an adult other than a parent is bringing your child to program, that person needs to be listed.

If I can’t afford the program fee are subsidies available?

We would like all families to have the opportunity to participate in all of our programs. If you would like to discuss payment options available to you or if you require a fee subsidy, please call our main office at 905-849-6366 and speak to a manager.

How do I cancel from a program? Will I receive a refund?

Since registration in any program is limited due to space and required staffing, we often have long wait lists. Please cancel as soon as you know you will not be able to attend a program. This will allow us to give another family the opportunity to participate in the program.  You may cancel a program by contacting the main office.

Can my child with special needs attend programs?

Of course! OPCC takes pride in offering our programs to all children, newborn to 6 years, regardless of the level of their need. All children are welcomed into our programs and staff promotes inclusive social play and full participation in routines and activities in the classroom.  Please fill out all necessary details when registering to ensure the best experience possible for your child.  Read our Inclusion Policy

Why didn’t I get all the programs I requested?

Programs fill because we have to limit the numbers participating in programs to maintain our ratios of children to staff and because of room size. Programs may have filled to capacity before you tried to register.  Online, you may place yourself on a waitlist and will be contacted if a space opens up.

  • Perhaps your child was the wrong age for this program.
  • If you are unsure why you were unable to register, call us at 905-849-6366 or email info@op-cc.ca and we can look into it for you.

Why can’t siblings come into the classroom with my child who is registered for a program?

Babies up to 6 months old may be worn by the parent in the classroom. For safety reasons babies over 6 months must and older siblings are not allowed in the classroom.

Do I need to provide a snack for my child(ren)?

OPCC strives to be a nut free facility.  Snacks are provided by OPCC for childcare during some Parenting Education & Support classes and workshops. Please make sure all allergy information and special instructions are up to date in your account.  You will be contacted by OPCC staff before the start of the program for severe allergies requiring the use of an epi-pen.

You may bring a nut free snack for your child to drop-in programs to enjoy with your child in the designated areas.

Does my child need to be toilet trained to attend programs?

No – Please let the teachers know what stage your child is at for consistency in their toileting routine. Please bring extra clothing in case of accidents.

Is outdoor play available?

OPCC does not have a designated outdoor play area. Occasionally staff may take the children on short walks weather permitting.

Can another adult attend programs with my child(ren)?

Yes another responsible caregiver or adult may attend programs with your child as long as you have listed them in your account and registered them with the child.

What if I can’t make a class?

If you are ill or will be absent from your program please contact our main office at 905-849-6366 or info@op-cc.ca as soon as possible.  Families who are absent for more than 2 consecutive weeks without contacting OPCC may lose their space in the program.

Will OPCC administer medication?

OPCC will not administer any medication (prescription or non-prescription), except in the event a child requires emergency medication in response to an allergic or life threatening condition. If your child has an epi-pen or rescue reliever inhaler, please contact OPCC’s main office to complete the required forms. This package must be completed before your child can start in the program. If there are any changes in a child’s medical condition, it is the parent’s responsibility to contact OPCC immediately. OPCC, at the discretion of the Executive Director, may refuse to undertake responsibility for administering medications or procedures, which staff does not have the expertise to administer.

How do I know my information will be kept secure?

Payment information uses TD Canada Trust’s Online Gateway. OPCC doesn’t store credit card information on the database server. All transactions being processed through a Secure Socket Layer (SSL). The Secure Sockets Layer (SSL) is a commonly-used protocol for managing the security of data transmission on the Internet.

Personal information is being kept in a password protected secure database. This database is monitored 24/7 to avoid SQL Injection.

What can I expect at OPCC?

You will learn and grow together.  OPCC is a place to make friends, share ideas and build confidence.   OPCC is the Ontario Early Years Centre for the Oakville community and is a leader in providing quality parent-child programs.