Last Updated: June 4, 2026
Oakville Parent-Child Centre (“OPCC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, online accounts, registrations, email communications, forms, and related services.
1. Who We Are
Oakville Parent-Child Centre is a registered charitable organization that provides programs, services, and supports for children, parents, caregivers, and families. OPCC’s website offers account creation, program registration, contact forms, and email list sign-up, and includes information about programs, family supports, and resources.
2. What Information We Collect
Depending on how you interact with OPCC, we may collect personal information such as:
- your name
- email address
- phone number
- mailing address
- account login information
- program registration details
- payment and billing information
- parent or caregiver information
- child information needed for registration or service delivery
- messages or questions submitted through contact forms
- newsletter or email subscription preferences
- website usage information, including cookies and analytics data
OPCC’s website includes an email contact form, account creation and login, program registration, and an email list sign-up, which means personal information may be collected through those functions.
3. Why We Collect Personal Information
We collect personal information to:
- respond to questions and requests
- create and manage online accounts
- process registrations and payments
- deliver programs, services, and family supports
- communicate about programs, schedules, updates, and services
- send newsletters or other communications you request or consent to receive
- support administration, recordkeeping, and internal operations
- improve our website and online experience
- meet legal, safety, and reporting obligations
Organizations subject to Canadian privacy rules are expected to identify the purposes for collecting personal information and make those purposes clear to individuals.
4. Consent
Where required by law, OPCC collects, uses, and discloses personal information with your consent.
By contacting us, creating an account, registering for a program, joining our email list, making a payment, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy, unless a different basis applies under law.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. In some cases, withdrawing consent may limit our ability to provide services, process registrations, or communicate with you. The Office of the Privacy Commissioner says consent should be meaningful and that people should understand what they are agreeing to.
5. Children’s Information
Because OPCC serves children and families, we may collect personal information about children where it is reasonably necessary for registration, participation, support services, safety, administration, or related service delivery.
In most cases, we expect personal information about a child to be provided by a parent or legal guardian. We ask that only the information reasonably needed for the relevant purpose be provided.
Children’s personal information is considered sensitive, and stronger privacy protections are expected when organizations handle it.
6. How We Use Personal Information
We may use personal information to:
- register children, parents, and caregivers for programs and services
- communicate about schedules, updates, waitlists, changes, and participation
- process fees and payments
- provide family support and respond to inquiries
- maintain records connected to programs and services
- manage borrowing of resource kits or other items where applicable
- administer our website, accounts, and communications
- evaluate and improve website performance and user experience
7. How We Share Personal Information
OPCC does not sell personal information.
We may share personal information only where appropriate and permitted, including:
- with third-party service providers who support our operations, such as website hosting, analytics, email communications, registration systems, and payment processing
- where necessary to process a registration, payment, or service request
- where required or permitted by law
- where needed to protect health, safety, or legal rights
- with your consent
We limit sharing to what is reasonably necessary for the purpose and expect service providers to protect personal information appropriately.
8. Payments and Third-Party Platforms
Some OPCC services may be supported through third-party platforms, including registration systems, payment processors, email tools, or website providers. When you submit information or make a payment through one of these platforms, your information may be processed by that provider on our behalf.
Payment card information is processed through secure third-party service providers. We do not use this Privacy Policy to override the privacy practices of those providers, and we encourage families to review the privacy terms of any platform used during registration or payment.
9. Email Communications
If you join our email list or otherwise consent to receive communications from us, we may send you newsletters, updates, announcements, and other information related to OPCC programs and services.
You can unsubscribe from marketing or newsletter emails at any time by using the unsubscribe link or by contacting us directly.
10. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand traffic patterns, and improve the online experience.
We also use website analytics tools to better understand how visitors use the site, improve content, and support website performance. These tools may collect information such as pages visited, browser type, device type, and general location data.
The Office of the Privacy Commissioner notes that cookies and online tracking tools can support website functionality and analytics, but organizations should be transparent about their use.
You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
11. Third-Party Links
OPCC’s website may include links to external websites, services, or community resources. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before sharing personal information.
12. Retention
We retain personal information only as long as necessary for the purposes for which it was collected, and as required by law, contract, funding, accounting, administrative, or operational requirements.
When personal information is no longer required, we will securely delete, destroy, or anonymize it, as appropriate.
13. Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Canadian privacy guidance includes safeguards, openness, and individual access as core privacy principles.
14. Access and Correction
You may request access to the personal information we hold about you and ask that inaccurate or incomplete information be corrected, subject to legal limitations.
To make a request, please contact us using the contact information below.
15. Questions, Concerns, and Complaints
If you have questions about this Privacy Policy or how OPCC handles personal information, please contact us.
Oakville Parent-Child Centre
Phone: 905-849-6366
Email: [email protected]
Office Hours: Monday to Friday, 8:00 a.m. to 4:00 p.m.
If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website functions, legal requirements, or services. The updated version will be posted on this page with a revised effective date.